General Terms and Conditions

These general terms and conditions are valid for all legal relationships between the SALLS GmbH (shortened to “the school” in the following) and any natural person (called “student” in the following).

1. Booking

The full course/exam fees must be paid in advanced. Upon full payment, the registration is fixed and confirmed by email. All the bank charges or extra fees are to be borne by participants.

Participants requiring a visa should book a course at least 8 weeks prior to the beginning of the course.

2. Rescheduling

A student can reschedule the language course / exam only 15 (fifteen) days prior to its starting date. An extra processing fee in the amount of €50 (fifty) applies.

The course or the exam date could be rescheduled only once.

3. Cancellation

Student can cancel the booked language course / exam only 15 (fifteen) days prior to its starting date. The cancellation must be done in writing. The course price will be transferred back to the student minus any bank fees incurred as well as a processing fee of €50 (fifty).

The refund processing time is 30 (thirty) days, after the written request has been received.

4. Visa

Should an applicant require a visa, the school provides the confirmation documents for the Austrian Embassy. Additional charges apply for visa support and sending of the documents.

In case of a visa refusal, a copy of the letter must be provided at least 15 (fifteen) days prior to the course begin. The course tuition fees will be refunded to your bank account, minus bank fees and a €50 (fifty) processing fee. Otherwise no refund will be possible.

4. Liability

Participants are liable for all damage they may cause and are obliged to pay compensation in accordance with applicable legal provisions. The organizers accept no liability for any possible damage, in particular injuries arising from excursions undertaken.

Course participants are not insured against either accident or illness from our side. Parents or guardians are liable on behalf of minors. Excursions are taken at the participant’s own risk.

5. Exclusion

Should a course participant behave in a fashion grossly contrary to this contract or disrupt classes, he or she can be excluded without compensation from the course program. Course and accommodation charges will not be refunded.

6. Duration

Should the minimum number of 6 participants not be achieved, the school reserves the right to cancel, shorten or postpone the course / exam.

The courses / exam do not take place on national holidays. The classes will not be compensated or refunded.

In the case of irregular attendance no refund or extension of the course is possible.

7. Materials

Course books, materials and certificates are not included in the price of the course.

8. Photos & Videos

Photographs and films taken of you during your German course or during group excursions may be used in advertising material and may be published on the Internet. Your registration constitutes agreement.

9. Cooperation

The course participant is obliged, immediately upon noticing anything wrong, to inform the office in Vienna about it and request correction. No claims will be entertained in cases where this duty is not fulfilled.

10. Miscellaneous

Alterations and additions to these conditions must be made in writing. The school reserves the right to alter the rules, the programs, the prices and the General Terms and Conditions without prior notice. Should one point of these General Terms and Conditions be or become legally unenforceable, the other conditions shall retain their full force and content.

The applicable place of jurisdiction is Vienna.


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